I don't speak French and I need to contact an emergency service

You can call 112 for any emergency requiring an ambulance, the fire service or the police in any EU country including France. All you need is an activated SIM card. The service is available 24 hours a day, 7 days a week, in all languages spoken in the European Union and free of charge. It should be noted that Ukrainian and Russian languages are not spoken at 112. 

📲 112

I need emergency accommodation

The 115 is a public service social emergency number. Its aim is to refer people who are facing social distress such as lack of accommodation or housing. You can call 115 free of charge from a landline or mobile phone, anywhere in France, 7 days a week, 24 hours a day. 

115 is currently extremely busy. We advise you to call early in the morning and not to hesitate to call several times to be able to reach them.

Lastly, as this number is only available in French, you should get someone to help you translate what you need to say.

In Paris, we invite you to:

  • go directly to the reception centre for people fleeing Ukraine located at the Parc des Expositions, Porte de Versailles, Hall 2.1, Gate 21.6; access is via Avenue Ernest Renan, 75 015 Paris;
  • call the teams of the French Red Cross Territorial Delegation in Paris on the following number: 00 33 1 44 14 68 88.

If you cannot find emergency accommodation, you can contact your local city hall to be referred to citizen accommodation initiatives. For this you can consult the directory of city halls in France.

 

📲 115

I am facing a life-threatening emergency

Calling 15 allows you to obtain the emergency intervention of a medical team in the event of a life-threatening situation. You can call 15 free of charge from a landline or mobile phone, anywhere in France, 7 days a week, 24 hours a day.

This number is only available in French, so you should get someone to help you translate what you need to say.

📲 15

I need to contact the police

Calling 17 puts you in touch with the police. You can call for any situation requiring immediate intervention: accident, theft, assault, attempted suicide, etc. You can call 17 free of charge from a landline or mobile phone, anywhere in France, 7 days a week, 24 hours a day.

As this number is only available in French, you should get someone to help you translate your words.

📲 17

I need to contact the “Pompiers”

 

18 is an emergency number that connects you to the fire brigade. You can call when you or someone around you needs immediate help, such as in the event of a fire, an explosion or an accident on the road or at home. The 18 is accessible 24 hours a day, free of charge from a landline or mobile phone anywhere in France.

As this number is only available in French, you should get someone to help you translate your words.

📲 18

I am a lone child or a child facing danger or I suspect that a child is in danger

If you are an unaccompanied or endangered child or suspect that a child is in danger, you can call 119 or discuss via chat. 119 is an emergency number that can be used, for example, to assist in situations involving psychological, physical or sexual abuse. 

The telephone line is free of charge and open 7 days a week, 24 hours a day. The chat room is open 7 days a week on Monday and Friday from 5:00 pm to 9:00 pm, and on Tuesday, Wednesday, Thursday, Saturday and Sunday from 3:00 pm to 7:00 pm.

This number is only available in French, so you should get someone to help you translate what you need to say.

📲 119

I am a woman who is a victim of abuse

Blackmail, humiliation, insults, beatings, rape, women victims of abuse can contact 3919. This free and anonymous telephone number is now available 24 hours a day, 7 days a week. This number is only available in French.

As this number is only available in French, you should get someone to help you translate what you need to say.

📲 3919